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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
TATAMAX Limited
TATAMAX is a promoter of the key companies of the TATAMAX Industry and holds the bulk of shareholding in these companies.TATAMAX was founded in 2005 in Italy by a group of Finance marketing experts. TATAMAX is also incorporated in UK in 2011 in order to d
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