wellcom international Tunisia

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General office

wellcom international
taher ben amar
Manar2
tunis ,2092
Tunisia

Phone: +21671960005
Site: http://www.wellcom-international.com/

Contact Person

yassine ahmed / Director
Phone: +21671960005
Phone: +21655887742

A-Z Termination

Call Center services

Asterisk

a2billing

VoIP Providers in Tunisia

SIP Tunisie

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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