Webpoint South Korea
General office
Webpoint
IVC 4F 169-1 juan namgu Incheon, Korea
Incheon
,405-203
South Korea
Phone: + 82-32-441-4036
Site: http://www.webpointpen.com
Webpoint
IVC 4F 169-1 juan namgu Incheon, Korea
Incheon
,405-203
South Korea
Phone: + 82-32-441-4036
Site: http://www.webpointpen.com
- Internet VoIP and Video Conferencing Service Provider
- Hardware
- PC to Phone
- Cisco Systems
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Global Reach
Established in 2000, Global Reach was formed to provide VSAT and DVB satellite communications solutions.
Global Reach has grown to serve all African Continent along with the Middle East area, gaining experience and expertise to provide the best servic
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