WebPhone Portugal
WebPhone, a provider of voice over Internet Protocol (VoIP) technology, was founded in 2002. WebPhone provides PC2Phone calling service using a worldwide VoIP network. The company is based in Portugal and recently opened sales and customer service offices
WebPhone, a provider of voice over Internet Protocol (VoIP) technology, was founded in 2002. WebPhone provides PC2Phone calling service using a worldwide VoIP network. The company is based in Portugal and recently opened sales and customer service offices in the United States of America. WebPhone routes a call from your computer over the Internet and terminates the call on a standard telephone using state of the art VoIP technology. The result is high-quality VoIP calls to any phone in the world. By routing the calls over the Internet, WebPhone incurs lower costs than a standard telephone company and is able to pass the cost savings along to you, . The WebPhone service features an online account center for all of your account management needs and an easy-to-use software program, which is free to download.
WebPhone
Rua Da Alfandega, No. 13 Funchal
Madeira
,8724
Portugal
Phone: +1-866-320-3077
Site: http://www.webphone.com
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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