Warcom South Africa

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General office

Warcom
Arbour Town
Amanzimtoti
KZN ,4125
South Africa

Phone: 27834594519
Site: http://www.warcom.co.za

Contact Person

Riaan Roode / Director
Phone: 27834594519

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
E1 Bulk Wholeseller
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services

Cisco Systems

another

Voiztel

Wanatel

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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