The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Olive Tree Solutions
OliveTree Solution`s mission is to provide cost effective technology solutions aimed at reducing a company`s overall communications costs. An OTS VoIP VPN Solution allows the enterprise to reduce leased telephony lines between corporate sites. Enterprises
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