Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
TelOnline
TelOnline es una empresa Americana, con base en Bogotá Colombia. Provee soluciones de telefonía y consultoría especializada que no se limita a las redes de telefonía digital VoIP, PBX y centros de llamadas. TelOnline se especializa en crear, desarroll
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