Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
Response IT Solutions Pvt. Ltd.
We provide Voice minutes, voice minutes with bandwidth with end-to-end solutions for inbound and outbound contact centers / call centers. We design Asterisks based PBX system, automatic call distribution (Dialer) and IP based global telephone system.
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