VU International China

In a globally challenging environment, we have to be constantly prepared to face any obstacle and overcome adversities. We at VU International have made it our commitment to not just provide a platform for the improvement of people

In a globally challenging environment, we have to be constantly prepared to face any obstacle and overcome adversities. We at VU International have made it our commitment to not just provide a platform for the improvement of people

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General office

VU International
Central Plaza, 18 Harbour Road
Wanchai
Hongkong ,322100
China

Phone: 18131922417
Phone: 639228997771
Site: http://www.vu-ltd.com
Contact Person

Raymond Portillano / Network Development Manager
Phone: 18131922417
Phone: 639228997771
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • vFone
  • vFone
  • Billing system of own development

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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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