VozTelecom Spain

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VozTelecom
Ronda Can Fatjo 9, Edifici C, Local Dp, Parc Tecnologic del Valles
Cerdanyola
Catalunya ,8290
Spain

Phone: 34902360305
Site: http://www.voztele.com

Contact Person

Stephane Quinnez / Director Comercial y Marketing
Phone: 34902360305

International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Data Conferencing
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Voice and Video Conferencing
Web Call
Web To Phone

Antek
Cisco Systems
Lucent

Billing system of own development

taritelecom espa?±a

VozTelecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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