VozIpGlobal 3 United States

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VozIpGlobal 3
Miami
Miami
,33169
United States

Phone: 1+3056757337
Site: http://www.vozipglobal.com

Contact Person

Pedro Mejias / CEO
Phone: +34 911516427
Phone: +58 4127466385

International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
H.323 VoIP Gateway
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Voice and Video Conferencing

Cisco Systems
Quintum

Billing system of own development

Globvoice Communications LLC

VoIPTREX LLC

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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