The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Abbeynet is a leading European company focused on state-of-the-art VoIP technologies based on the SIP standard, including integration between fixed and mobile networks in an all-IP context and web-based VoIP service architectures.