Vozelia Spain

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General office

Vozelia
Madrid
Madrid
Madrid ,28050
Spain

Phone: 34902881461
Site: http://www.vozelia.com

Contact Person

Alex Bryszkowski / Sales Director
Phone: 34902881461

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Voip Termination ISP

E1 Bulk Wholeseller
Partnering for Origination and Termination
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Cisco Systems

Billing system of own development

FULLVOIP

VozTelecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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