The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Vonix Ltd. was established in 2006 by the sole founder Jody Schnarr. The company is a part of one of the leading telecommunication companies in Canada Fibernetics Group. Our partners in Canada are also Worldline.ca and 295.ca.