VoPERo Ecuador
VoPERo is a leader company in Telecommunication Equipment distribution in Latin-American.
We represent main product brands in the telecommunication, call center, IP PBX, Network, Wireless and security areas.
VoPERo is a company specialized in equipment, security accessories, computer telephony (CT), VOIP, networking, and wireless distribution. We bring to our clients a wide variety of standard products from manufacturers that support interoperable solutions in multi-brand environments.
Our expertise with distributed brands allows our clients to offer integrated e innovated solutions to satisfy the needs of small and big companies.
VoPERo
Calle E # 222 y Novena Este
Guayaquil
Guayas
Ecuador
Phone: +59392197988
Site: http://www.vopero.com
Contact Person
Jorge Gomez / General Manager
Phone: 59345105744
Phone: 59392197988
- Hardware
- Asterisk
- Audiocodes
- grandstream
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VoxCalls
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