Vontec Communication Inc. Canada

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General office

Vontec Communication Inc.
Suite 543, 3495 Cambie Street
Vancouver
BC ,V5Z 4R3
Canada

Phone: +1 604 729 1479

Contact Person

Alex Tsang / Director
Phone: +1 604 729 1479

International VoIP Wholesale Provider
Internet Telephony Service Provider
VoIP Billing Software Provider
Network Service Provider
Voip consulting

Termination
Billing Software
H.323 VoIP Gateway
Partnering for Origination and Termination
Consultancy Services
H.323 Softswitch & CPE
SIP Softswitch & CPE
SIP VoIP Gateway

Cisco Systems

Trabas

InstaServ Inc.

Onemailbox

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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