Vonix Ltd. Bulgaria
Vonix Ltd. was established in 2006 by the sole founder Jody Schnarr. The company is a part of one of the leading telecommunication companies in Canada Fibernetics Group. Our partners in Canada are also Worldline.ca and 295.ca.
Vonix Ltd. was established in 2006 by the sole founder Jody Schnarr. The company is a part of one of the leading telecommunication companies in Canada Fibernetics Group. Our partners in Canada are also Worldline.ca and 295.ca.
We have an excellent team of professionals, which is the reason, why we provide faultlessly service to our clients and a package of various services and products.
Our goal is to improve the productivity of our clients by helping them do their job faster, better and in a different way.
Vonix Ltd.
37 Sava Mihailov St.
Sofia
,1373
Bulgaria
Phone: ++ 35924950200
Site: http://www.vonix.net
- Hosted VoIP billing service provider
- Internet Telephony Service Provider
- Voip consulting
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Consultancy Services
- Gatekeepering
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Installation and Support Services
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- System Integration
- Termination
- Voice and Video Conferencing
- Quintum
- PortaSIP
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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