Volejlevne Czech Republic

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General office

Volejlevne
Provaznikova 66
Brno
,61600
Czech Republic

Phone: 11420539085858
Site: http://www.volejlevne.cz

Contact Person

Frantisek Kocourek / Director
Phone: 11420539085858

Internet Telephony Service Provider

Installation and Support Services
PC to Phone
Phone To PC
Phone To Phone
Web Call

Billing system of own development

Alfa Telecom s.r.o.

Abiotel

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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