Vokal Data Ghana
General office
Vokal Data
P.O.BOX AH 58 ACHIMOTA
ACCRA
ACCRA ,233
Ghana
Phone: +233 202 005 758
Phone: +233 202 005 758
Contact Person
KWAME OFORI / CIO
Phone: +233 202 005 758
Phone: +233 202 005 758
Vokal Data
P.O.BOX AH 58 ACHIMOTA
ACCRA
ACCRA ,233
Ghana
Phone: +233 202 005 758
Phone: +233 202 005 758
Contact Person
KWAME OFORI / CIO
Phone: +233 202 005 758
Phone: +233 202 005 758
- Hardware
- Hosted VoIP billing service provider
- Internet Telephony Service Provider
- SIP Billing
- Voip consulting
- Voip Termination ISP
- Call Relay VoIP Solutions
- Consultancy Services
- Gatekeepering
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Installation and Support Services
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- System Integration
- Termination
- Web To Phone
- Audiocodes
- Cisco Systems
- Lucent
- Quintum
- VocalTec
- IPCB.net
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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