Vokal Communications Canada
Founded and headquartered in Toronto, Ontario, Canada in 2004, Vokal Communications has grown into one of the best alternative Telecommunications providers to residential and business customers. Vokal offers residential and business calling services and l
Founded and headquartered in Toronto, Ontario, Canada in 2004, Vokal Communications has grown into one of the best alternative Telecommunications providers to residential and business customers. Vokal offers residential and business calling services and long distance.Our Network is Canadawide, so we can offer you the same great service wherever you are. Also combined with our great partners, we can offer our services worldwide. We`re committed to providing unparalleled service for our clients.
Vokal Communications
3852 Finch Ave. E. Unit 308
North York
Ontario ,M1T-3T9
Canada
Phone: +1-416-548-7414
Phone: +1-416-548-7414
Site: http://www.vokal.ca
Contact Person
Andrew Wright / Operations Manager
Phone: +1-416-548-7414
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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