VOIZFONE India

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General office

VOIZFONE
Kerala
India

International VoIP Wholesale Provider

Call Back
IP devices
PC to Phone
SIP VoIP Gateway
Web Call
Web To Phone

Not data

Beacon Infotech

moontleindia

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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