Voixe Volp Inc United States

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General office

Voixe Volp Inc
708 Tuskanny st
Brandon
Florida ,33511
United States

Phone: 8133691317
Phone: 8133691317
Site: http://Voixe Volp Inc

Contact Person

Abel Fuentes
Phone: 8133691317
Phone: 8133691317

wholesale VoIP

Audio Codec’s: G.729, G.711

3CX Phone System

Voip Switch

Toll Free Forwarding

ShoreTel Sky

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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