VoipZone Argentina

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General office

VoipZone
Lavalle 1330 2-8
Buenos Aires
Capital Federal ,1048
Argentina

Phone: 54 11 5353 0627
Phone: 54 9 6004 1000
Site: http://www.voipzone.com.ar

Hardware
Voip consulting

Consultancy Services
Installation and Support Services
Project Mangement Services

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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