VoipUnify Telecom Portugal

http://www.voipunify.com

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General office

VoipUnify Telecom
Av. Fernão de Magalhães, nº 462 - 5º Dto
Porto
Porto ,4300-189 Porto
Portugal

Phone: +351 300 400 000
Phone: +351 300 400 002
Site: http://www.voipunify.com
Contact Person

Jorge Rocha
Phone: +351 300 400 000
  • A-Z Termination
  • did numbers provider
  • International VoIP Wholesale Provider
  • Internet Fax Service Provider
  • Voip Termination ISP
  • Wholesale VoIP Carrier
  • Sip Trunking
  • SIP VoIP Gateway
  • Termination
  • Virtual PBX
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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