VoipUbifone Argentina

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General office

VoipUbifone
San Martin 1041
Pergamino
,2700
Argentina

Phone: +54 2477 424009
Site: http://www.voipubifone.com.ar

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Data Conferencing
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Voice and Video Conferencing
Web Call
Web To Phone

Dialogic Based

None

Callip Argentina

Informatica Empresaria

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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