Voiptel, S.L. Spain

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Voiptel, S.L.
Av. de les Garrigues, 38-44
El Prat de Llobregat
Barcelona ,8820
Spain

Phone: +34-933905417
Site: http://www.voiptel.es

Contact Person

Giordano Massarelli / President - General Manager
Phone: +34-933905417

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
H.323 Softswitch & CPE
H.323 VoIP Gateway
IP devices
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Project Mangement Services
SIP VoIP Gateway
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Lucent
Quintum

Proprietary

Meissen Investment

Holaphone

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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