Voiptel, LTD. Brazil

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Voiptel, LTD.
Avda. Das Na?oes Unidas, 12551
S?o Paulo
SP ,04578-0000
Brazil

Phone: +55-1133231162
Site: http://www.voiptel.net
Contact Person

Giordano Massarelli / President - General Manager
Phone: +34-933905417
  • Hosted VoIP billing service provider
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • SIP Billing
  • VoIP Billing Software Provider
  • Voip consulting
  • Voip Termination ISP
  • Wireless Broadband
  • Billing Software
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Consultancy Services
  • Data Conferencing
  • E1 Bulk Wholeseller
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • IP devices
  • Outsourced Billing
  • Partnering for Origination and Termination
  • PC to Phone
  • Phone To PC
  • Project Mangement Services
  • SIP VoIP Gateway
  • Termination
  • Voice and Video Conferencing
  • Web Call
  • Web To Phone
  • Lucent
  • Quintum
  • Proprietary

Providers in database: 6433
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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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