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VoIPon United Kingdom

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General office

VoIPon
PO Box 2124
Chelmsford
Essex ,CM1 3UP
United Kingdom

Phone: 1245808195
Site: http://www.voipon.co.uk/
  • Hardware
  • Internet Telephony Service Provider
  • Voip Termination ISP
  • Call Routing VoIP Solutions
  • IP devices
  • SIP VoIP Gateway
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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HiTech makes innovative hardware/software solutions available to the market. We analyse and evaluate emerging telephony technologies and develop them into a marketable package. We on-sell innovations to enterprises who can benefit from them directly, or t

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