Voipms Canada

Who we are

The core team of VoIP.ms is composed of 4 Canadians and 1 American who have been working in the industry since the early days of internet. Some started as support tech for ISP call centers while in school, in the early days when dialup was king, some started as junior sysadmin, some of us went to business schools.

After years getting experience in various internet companies ranging from startups to international corporations, we formed our own company. Our first 2 companies were banner networks. One of it was eventually bought by a bigger network. We then launched 2 web hosting companies. One was specialized on low pricing for the American market with a complete web interface panel on an hybrid platform (supporting ASP on Linux servers) developed in-house by our own team. The other was specialized toward Quebec corporate customers who didn't want to deal with interfaces but with real people.

Both of the companies were sold to a large web hosting group in the late 2003. In 2001, we also started a dialup ISP which we still run today with around 1500 customers located in Quebec and Ontario. In 2002, we developed a system similar to Google Advertising systems targeted at search engines and web portals in Canada. In 2004, this solution had advertisers such as Bell Canada, MSN and Telus and has been aquired by another large publishing group.

In 2004, we entered the VoIP end-user market as well as the callshop center market of South America with excellent results in Mexico. After these results we opened an office in Merida, Mexico to serve our customers from that side of the continent. In 2006, we began elaborating, planing, dealing with more distributors, buying better equipment, establishing relations in the industry and learning a lot about the wholesale side of VoIP.

In 2007, when we felt ready, we launched VoIP.ms, which is our latest baby and favorite product. We now have a team dedicated to this new service. You can count on seing this service grow in the next few years. At the moment, we have a dedicated team working every day at improving, developing and upscaling the capacity of our service.

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General office

Voipms
cp 1491
Montreal
,h4k4h4
Canada

Phone: 888-888-9999
Site: http://www.voip.ms

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Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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