The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Voix Telecom was established at the 4th quarter of 2004 to work on communication in Moldova. Young Voix Telecom quickly started substructures. It gave the service of fixed line