VoIP Software Partner Ltd. Hong Kong
We are an IT company specializing in software programming dedicated to the VoIP world. We have developped a VoIP software similar to "GoogleTalk" & capable to provide the same functions/services with the same facility and even lesser need of bandwith. W
- Voip consulting
- Collaboration
- Consultancy Services
- net.com
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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