The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
BicneT Infoservices Pvt. Ltd. was incorporated in 1995 to provide web and ecommerce services. Over the last 10 years, we have handled several web projects for over 500 customers from USA, Europe, Asia and Australia.