VoIP Puget Sound Inc. United States

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General office

VoIP Puget Sound Inc.
1941 lake Whatcom Blvd Ste 191
Bellingham
WA ,98229
United States

Phone: 360-312-3566
Site: http://www.voippugetsound.com

Contact Person

JD Sinclair / CEO
Phone: 360-312-3566

Hardware
Hosted VoIP billing service provider
Voip consulting
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
H.323 Softswitch & CPE
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Web Call
Web To Phone

Cisco Systems
Lucent
Micronet
vFone

QBill

Vigor Tel

Business Telecom Advisors, Inc

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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