VoIP.net United States

VoIP.net

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General office

VoIP.net
1020 NW 163rd Dr.
Miami
FL ,33169
United States

Phone: (305) 914-3420
Phone: (305) 914-3420
Site: http://www.voip.net

Contact Person

Rey Colon / Director of Business Development
Phone: +1 305-914-3420

Internet Telephony Service Provider
Network Service Provider
SIP Billing
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
System Integration
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Audiocodes
Cisco Systems
Lucent

Billing system of own development

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Tri Net Communications,Inc

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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