Voip Global 2004 United States

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General office

Voip Global 2004
18306 SE Abernathy LN # B
Milwaukie
Oregon ,97267
United States

Phone: +1 503-756-3204

Contact Person

Michael Jenkins / CEO
Phone: +1 503-756-3204

International VoIP Wholesale Provider
Network Service Provider

H.323 VoIP Gateway

Cisco Systems
Clarent

Proprietary

Ivoipnow

Beox LLC.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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