VoIP Express Ltd Hong Kong

We offer everything you need for broadband telephony, including broadband from us designed for IP calling. Vanilla broadband will not give you the service you need and your customers expect. So choose a service designed for that high quality calling exper

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General office

VoIP Express Ltd
1601-1603 Kinwick Centre
Central Hong Kong
Hong Hong ,none
Hong Kong

Phone: +44 (0) 207 112 0207
Site: http://www.voip-express.net

Contact Person

Graham Bailey / Technical Consultant
Phone: +44 (0) 207 112 0207

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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