Voip Earth United States

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General office

Voip Earth
1709 Tifton dr
Edmond
Oklahoma ,73003
United States

Phone: 405-203-9162
Phone: 405-203-9162

Contact Person

Richard Spears / CEO
Phone: 405-203-9162
Phone: 405-203-9162

International VoIP Wholesale Provider

Consultancy Services

Quintum

Our Own ASP Solution

Openfax Worlwide

Pacific West Corporation

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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