VoIP Australia Australia
VoIP Australia
53b Anderson st
Sydney
NSW ,2233
Australia
Phone: 1800021478
Site: http://www.voipaustralia.net.au
Contact Person
Tom Veitch / System Engineer
Phone: 1800021478
Phone: 417744004
53b Anderson st
Sydney
NSW ,2233
Australia
Phone: 1800021478
Site: http://www.voipaustralia.net.au
Contact Person
Tom Veitch / System Engineer
Phone: 1800021478
Phone: 417744004
- Hardware
- Internet Telephony Service Provider
- SIP Billing
- Voip consulting
- Voip Termination ISP
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Installation and Support Services
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- System Integration
- Lucent
- Our Own ASP Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Encounta
Encounta develops new services and delivery systems on a global broadband VOIP platform. As of now we are in the final development phase of a new system - a system that fundamentally changes business models and offers unprecedented ongoing value creation.
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