VoIP Australia Australia

Your rate:

Rating: 0/0.00/5

VoIP Australia
53b Anderson st
Cairns
qld ,4870
Australia

Phone: 1800021478
Site: http://www.voipaustralia.net.au

Contact Person

Tom Veitch / System Engineer
Phone: 1800021478
Phone: 417744004

Hardware
Internet Telephony Service Provider
SIP Billing
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Installation and Support Services
Phone To PC
Phone To Phone
SIP Softswitch & CPE
System Integration

Lucent

Our Own ASP Solution

VoIP Australia

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI