VoIP Atlantic, Inc. United States

VoIP Atlantic, Inc. is an international wholesale carrier and provider of VoIP services to retailers and resellers throughout the world. We transport and terminate calls to any destination worldwide and our cost-efficient routing means that end-users enjoy cost savings while distributors benefit from higher margins.We work with CISCO equipment fully compatible with all VoIP H.323 and SIP equipment(Cisco, Vocaltec, Clarent, Mera, Planet, Addpac, Quintum and others).

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General office

VoIP Atlantic, Inc.
505 NW 65th Court, Suite 200
Fort Lauderdale
Florida ,33309
United States

Phone: +1 954-493-7923
Site: http://www.voipatlantic.com

Contact Person

Ruben De Los Santos / President
Phone: +1 954-493-7923

International VoIP Wholesale Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Installation and Support Services
SIP VoIP Gateway
Termination

Cisco Systems

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StarComm, LLC

CingUCell VoIP

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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