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VoIP Asia United Kingdom

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General office

VoIP Asia
29 Old Close
London
,Sw1 4EA
United Kingdom

Phone: 0207 915 5050
Contact Person

Leon Wharton / Development Manager
Phone: 0207 915 05050
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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