VoIP Asia United Kingdom
General office
VoIP Asia
29 Old Close
London
,Sw1 4EA
United Kingdom
Phone: 0207 915 5050
Contact Person
Leon Wharton / Development Manager
Phone: 0207 915 05050
VoIP Asia
29 Old Close
London
,Sw1 4EA
United Kingdom
Phone: 0207 915 5050
Contact Person
Leon Wharton / Development Manager
Phone: 0207 915 05050
- Internet Telephony Service Provider
- Consultancy Services
- Cisco Systems
- Matrix
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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