Voip Alliance United States

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General office

Voip Alliance
401 E. Camillia Ave 207D
McAllen
TX ,78501
United States

Phone: +1 956 821-6986
Site: http://www.voipalliance.net

Contact Person

Baltazar Ruiz / CTO
Phone: +1 956 821-6986

Internet VoIP and Video Conferencing Service Provider
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
E1 Bulk Wholeseller
Gatekeepering
H.323 VoIP Gateway
SIP VoIP Gateway
Termination

Cisco Systems
Dialogic Based

Billing system of own development
Custom Open Source Billing Solution

Evans & Associates

CSC International

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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