Voicestar, Inc. United States

TLSolutions is a business-to-business VOIP services company dedicated to the small-to-medium sized business marketplace. TL Solutions is the leading provider of on-demand IVR solutions, which enable organizations to quickly deploy powerful telephony applications. Hundreds of customers turn to TL Solutions`s technology to power phone-based customer service and marketing interactions. With a unique Internet-based solution that requires no investment in hardware or software, TL Solutions tempers the need for business-grade communications with affordable pay-as-you-go pricing.

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General office

Voicestar, Inc.
Billing DPT: P.O. Box 554
Lafayette Hill
Pennsylvania ,19444
United States

Phone: +1 (215) 495-0030
Site: http://www.tlsolutions.net

Contact Person

Ari Jacoby / President
Phone: +1 202-907-8461

Internet Telephony Service Provider
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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