Voicesat Peru Peru

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General office

Voicesat Peru
Ave. Benavides 245, OF 405
Miraflores
Lima ,1867534
Peru

Phone: 011-511-243-6456
Site: http://www.voicesat.com

Contact Person

Jose Barrios / President
Phone: 011-511-243-6456

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip consulting

Call Routing VoIP Solutions
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
System Integration
Voice and Video Conferencing

Cisco Systems

IP Phone

Voiperuvian

IPbusiness

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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