The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
MaxiTEL Telecom provides high quality connections for businesses and also focuses on serving resellers. MaxiTEL provides an overall concept of telecom: VoIP, mobile data and voice, SMS, fax, DSL, Fiber.