VoiceONE Belgium

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General office

VoiceONE
Rue Tasson Snel, 22/3
Brussels
,1060
Belgium

Phone: 3228083600
Site: http://www.voiceone.be/

Contact Person

Andr?© Acke / Managing Director
Phone: 3228083600

Incumbent PTT
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting

Call Routing VoIP Solutions
Collaboration
Consultancy Services
E1 Bulk Wholeseller
H.323 VoIP Gateway
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination

Audiocodes
Cisco Systems

None

VoiceONE

VoipCentral

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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