Voicenet Solutions United Kingdom

Voicenet Solutions is a company with the vision of bringing free calls to businesses throughout the country by utilising its cutting edge telecommunication systems. It

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General office

Voicenet Solutions
Carrera House, Merlin Court
Aylesbury
Buckinghamshire ,HP19 8DP
United Kingdom

Phone: 0207 096 6000
Site: http://www.voicenet-solutions.com

Contact Person

Sales Support / Voicenet
Phone: 0207 096 6000

Hardware
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Matrix
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
vFone
Voice and Video Conferencing
Web Call
Web To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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