Voice1Direct United States
General office
Voice1Direct
414 Paulus Ct
Woodburn
OR ,97071
United States
Phone: 503-616-4035
Site: http://voice1direct.com
Voice1Direct
414 Paulus Ct
Woodburn
OR ,97071
United States
Phone: 503-616-4035
Site: http://voice1direct.com
- Internet Telephony Service Provider
- Voip consulting
- Voip Termination ISP
- Call Routing VoIP Solutions
- SIP VoIP Gateway
- net.com
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Global Direct Telecom
Global Direct Telecom connects incumbent and mobile operators in Africa, the Asia/Pacific, the Middle East and Latin America to the major telecommunications hubs of North America and Europe.
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