Voice IP Telecom Venezuela

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General office

Voice IP Telecom
Av. 12
Maracaibo - Caracas - Valencia
Zulia - DF - Carabobo ,3004
Venezuela

Phone: +58-416-6610090
Phone: +58-414-3600090
Contact Person

Jose Alvarez / CTO
Phone: +58-416-661-0090
Phone: +58-416-661-0090
  • International VoIP Wholesale Provider
  • Voip Termination ISP
  • Voip consulting
  • Phone To Phone
  • Phone To PC
  • Fax To Fax
  • PC to Phone
  • Termination
  • H.323 VoIP Gateway
  • E1 Bulk Wholeseller
  • Project Mangement Services
  • System Integration
  • Consultancy Services
  • H.323 Wireless/ GSM VoIP Solutions
  • H.323 Softswitch & CPE
  • SIP VoIP Gateway
  • Cisco Systems
  • another

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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